Unlike most other business broadband providers, Giganet offer 24x7x365 support with a 6 hour SLA for resolving critical issues, even for FTTC/FTTP broadband circuits. Most other providers do not offer this standard of care for broadband circuits and instead focus on price being the main factor for their service. Connectivity is so critical to organisations that we only offer the highest available standard of care and service with our broadband services.
ELITE (leased line) connections feature a proactively managed & monitored Juniper router, allowing us greater insight into the health and performance of your circuit. This means that in the unlikely event of any line issues, we would be alerted and able to resolve the issue, probably before you even realise there is a problem.