Solent Stevedores

Solent Stevedores

Solent Stevedores operates from the Port of Southampton in the areas of stevedoring, storage and rehandling of bulk/general cargoes.

Solent Stevedores got in touch in 2009 because they were looking to improve their connectivity at 2 sites in Hampshire and Gloucestershire, plus they wanted to purchase a new phone system for these sites. They previously had ordinary ADSL broadband connections at these sites which we upgraded to Leased Lines to solve their connectivity issues. It also allowed them to save money by retiring their ISDN lines and implement SIP to carry their phone calls over the internet. Giganet's parent company M12 Solutions replaced their ageing BT phone system with a feature-rich Splicecom phone system and gave full training so that all users were able to use the handsets to their full potential.

The new system means that Solent Stevedores has a future-proof system, running on the latest technology and in a much more resilient set-up. Nine years after their original installation, Solent Stevedores continue to be a happy customer. We have since provided extra Leased lines to all their additional sites, to guarantee a seamless connection between their head office in Dursley, two sites in Southampton Docks and one in London Gateway Terminal, Essex.

Their Testimonial

Amanda Keegan, PA to Chief Operating Officer explains, "We continue to be extremely pleased with the service we receive at a very competitive price. Giganet and M12 have been there every step of the way during our expansion over the years, where we now have several sites in Hampshire and our Head Office in Gloucestershire. It was an absolute pleasure dealing with the team during the commencement of our first project and still is. It is a huge benefit to speak to the same members of staff who have an excellent understanding of our business.”

Melanie Webb, Giganet Sales Manager says: ‘‘It’s been a great pleasure working with Solent Stevedores since our original installation back in 2009. We have remained very close and helped advise and support them as their business has grown and requirements have changed. We are currently working closely with them on expansion plans for 2018 and hope to continue to do so for many years to come. The entire team are committed to ensuring our customers get the best customer service, advice and support to guarantee our customers are happy and have the systems and infrastructure to allow their business and staff to be as effective and profitable as they can be.”

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