Helping Hands Homecare

Helping Hands Homecare

Helping Hands are the leading provider of home care across England and Wales and connectivity is critical for them, as their staff and customers rely on them as an emergency service, so they must be able to get in contact at any time, day or night. 

Helping Hands are the leading provider of home care across England & Wales. With over 80 branches and thousands of carers nationwide, they have been assisting adults to stay in the comfort of their own homes for 30 years.

As one of our longest-standing customers, we have supported Helping Hands with a comprehensive set of communications solutions for over a decade. This includes a Splicecom phone system, lines and calls, high speed internet connectivity and more recently a call centre feature. Our Giganet connectivity has been the key to delivering reliable, scalable and efficient solutions across the organisation and help transition Helping Hands’ move into VoIP and the Cloud.

Helping Hands were initially operating on an ISDN30 line that simply couldn’t provide the speeds or quality they needed. We installed a dedicated Giganet Leased Line into their Head Office in Alcester, to give uncontended internet access and much faster speeds. As the organisation grew rapidly, we provided connectivity and VoIP telephony to each new site, which was scaled up to accommodate their brand roll-out.

We later converted this connectivity to a fully managed MPLS, which now incorporates their HQ, Call Centre and nearly 80 branches seamlessly. This connectivity allowed us to convert Helping Hands’ on-premise Splicecom phone system to a resilient DBX Managed Hybrid Private Cloud with resilient SIP. This solution offers control, visibility and manageability, coupled with lower running costs and complete flexibility. Giganet’s ultrafast connectivity and bespoke offering ensures Helping Hands has a secure, scalable and seamless multi-site solution.

Their Testimonial

"As the majority of enquiries about care come through a highly-developed digital marketing presence, alongside traditional media activity, inbound call traffic and connectivity is of critical importance, with very high levels of availability required," says Andrew Wood, Finance Director at Helping Hands. “Giganet and M12 have supported the very rapid growth of the business in recent years, with high levels of reliability and availability, with prompt response on the few occasions this has been required, to resolve issues which impact communications.”

Matthew Skipsey, Giganet Technical Director says, “We work hard on satisfying beyond expectations and look to achieve healthy, long lasting relationships with our customers. Helping Hands are one of these long-standing customers and we are so pleased to have been able to help them as they grow.”