About Us

About Giganet

We're transforming connectivity in the UK.

We have 18 years experience providing the very best connectivity solutions and fantastic customer service. We're 5 star rated on Trustpilot and we put our customers first.

Giganet is an innovative, responsive and customer-focused connectivity business. We are passionate about connecting communities, businesses and homes to the best broadband around. With our focus on reliable, fast speeds and honest communication, we are here to be different.

We also offer the best business telecoms and VoIP solutions via our M12 Solutions brand.

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Giganet differentiates by:

  • Offering hyperfast home broadband as well as business internet.
  • Focusing on fibre-rich connections such as full fibre FTTP/H.
  • Providing the highest levels of care (6hr fix 24x7) on all business broadband services.
  • Unbundling key Openreach exchanges ourselves to cut out middlemen.
  • Partnering with CityFibre - the most exciting and innovative fibre network.
  • Focusing on key Giganet Locations, such as towns, cities and business parks.
  • Working with the best national carriers such as CityFibre, Colt, Openreach, SSE, Sky, TTB, BT Wholesale, Virgin Media Business, Virtual1, Vodafone and more.
  • Showing availability and pricing on our website for all connectivity types.

Giganet run our own network - we're AS198440 for the techie, members of LINX, LONAP, ISPA, transit with NTT and GTT, run Juniper MX and Cisco ASR kit, and operate our core out of Telehouse North, East and Equinix LD8.

About Us

So why choose Giganet?

  1.  Great staff - We're a responsive & caring team with an enviably high staff retention rate.
  2.  Award-winning - In our 6 years as an ISP, we've won many awards, and even an ISPA.
  3.  Customer satisfaction - Trustpilot rated Excellent.
  4.  We guarantee to be the best value for business - Like for like.
  5.  Business-grade as standard - Highest care levels & SLAs.
  6.  Simple & fair pricing - We guarantee no mid-contract price rises.
  7.  VoIP & telephony specialists - One team to support all your telecoms requirements.
  8.  Proactive monitoring - So we are alerted to problems before you notice.
  9.  Advanced services - SDN, MPLS, VoIP, Wi-Fi, IPS, RO2, and all the other acronyms to suit.
  10.  Home Internet - If you are a business, we’ll provide your workforce with an attractive package for their home Internet too.

Our team

Our management team have over 50 years combined time working together. Our staff have a wealth of experience in serving customers in an exemplary fashion.

That's because great customer service is very important to us. We have an approach of continuous improvement and development and we're innovative with our use of technology to free up time for important customer contact. We’re happy to talk over the phone or e-mail and can provide important alerts in the best way to suit you.

About Us
Wow. Outstanding customer service - always so polite and friendly. The speeds are fantastic, please never let go of this amazing service!
Support is always second to none and they have a wealth of experienced technical staff on hand.
Stuart Hill, IT Business Support, WIKA Instruments
We continue to be extremely pleased with the service we receive at a very competitive price.
Amanda Keegan, PA to Chief Operating Officer, Solent Stevedores