About Us

The Giganet brand

Giganet from M12 Solutions Ltd has 16 years experience

M12 have branded their connectivity services and ISP Giganet.

Giganet is a premium, innovative, responsive and caring connectivity business, in an industry where many of our competitors will focus on being "cheap".

Connectivity is the lifeblood of many organisations, so buying on price alone is not what we believe offers the best long-term solution; although we are proud of our great value services.

About Us

Giganet differentiates by:

  • Offering a minimum of 'superfast' (24Mb/s down) speeds.
  • Focusing on fibre-rich connections such as full-fibre FTTP/H.
  • Providing the highest levels of care as standard (6hr fix 24x7) on all business broadband services.
  • Unbundling key Openreach exchanges ourselves to cut out middlemen.
  • Partnering with CityFibre - the most exciting and innovative fibre network.
  • Focusing on key Giganet Locations, such as towns, cities and business parks.
  • Working with the best national carriers such as CityFibre, Colt, Entanet, Openreach, SSE, Sky, TTB, BT Wholesale, Virgin Media Business, Virtual1, Vodafone and more.
  • Our instant broadband and leased line availability checker and quotation system on our website.

Giganet run our own network - we're AS198440 for the techie, members of LINX, LONAP, ISPA, transit with NTT and GTT, run Juniper MX and Cisco ASR kit, and operate our core out of Telehouse North, East and Equinix LD8.

About Us

So why choose Giganet?

  1.  Great staff - We're a small & caring team with an enviably high staff retention rate.
  2.  Award-winning - In our 6 years as an ISP, we've won many awards, and even an ISPA.
  3.  Customer satisfaction - Market leading Net Promoter Scores.
  4.  We guarantee to be the best value for business - Like for like.
  5.  Business-grade as standard - Highest care levels & SLAs even for broadband.
  6.  Simple & fair pricing - We guarantee no mid-contract price rises.
  7.  VoIP & telephony specialists - One team to support all your telecoms requirements.
  8.  Proactive monitoring - So we are alerted to problems before you notice.
  9.  Advanced services - SDN, MPLS, VoIP, Wi-Fi, IPS, RO2, and all the other acronyms to suit.
  10.  We’ll reward you - For your loyalty and referrals we'll give you exclusive special offers.
  11.  Home Internet for business workers - If you are a business, we’ll provide your workforce with an attractive package for their home Internet, with preferential terms to give them flexibility.

Our team

Our management team have over 50 years combined time working together. Our staff have a wealth of experience in serving customers in an exemplary fashion.

That's because great customer service is very important to us. We have an approach of continuous improvement and development and we're innovative with our use of technology to free up time for important customer contact. We’re happy to talk over the phone or e-mail and can provide important alerts in the best way to suit you.

About Us
All Giganet staff have been professional & prompt. What wins it for me is the human personal touch that every member of your team give, no matter the pressure or the workload. Now that is exceptional.
Russ Mynott, Chief Officer, Chelmsford Citizens Advice
Giganet were able to provide a superfast internet connection to our poorly connected business park. This plus their fantastic support mean we wouldn’t hesitate to recommend Giganet.
Paul Morgan, MD, WarrensOffice
Our first port of call for every communications problem. They are always proactive, helpful and provide excellent customer service.
Clayesmore School