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About Giganet

Discover the wealth of expertise and skill behind Giganet

The knowledge and experience behind the Giganet brand

Giganet is a brand from M12 Solutions, a well-established Telecoms and Internet business, trading for over 15 years. Giganet has been set up to be a distinctive name to differentiate in our competitive market.

Our aim is to simplify the choice of Internet options whilst providing exceptional customer service to back it up. We will only offer our customers a minimum of 'Superfast' speeds and our business packages are backed by the highest care levels available.

Giganet - an M12 Solutions brand

Why we might be your best option!

  • 01In our 6 years as an Internet Service Provider we have won many independent and important awards for our quality and our customer service.
  • 02In our last survey to understand how our customers rated our service we achieved a truly massive Net Promoter Score of 96 (The maximum is 100)
  • 03Talk to our UK based team who can deal with your enquiry straight away. No more auto-attendants or being on hold.
  • 04We guarantee to be the best value for business – like for like. We are sure to have a price advantage which is the best value premium business Internet from lightly contended superfast broadband service to Gigabit Fibre.
  • 05Unlike most providers, we guarantee that your price will not increase within your contract term. Our pricing structure is simple and not designed to catch you out.
  • 06We are a specialist in VoIP phone systems and other telephony services. With us, you can source all your communication requirements from one team.
  • 07We show you ways to drive down other comms costs, for example to take out line rental, system maintenance and UK national and mobile phone calls charges.
  • 08We proactively monitor our network to be alerted to problems before you’d even notice.
  • 09We can provide all your data needs, from software defined networking and your firewall, to the latest generation wireless routers and access points.
  • 10We’ll reward you for your loyalty, your references and provide you with exclusive special offers.
  • 11If you are a business, we’ll provide your workforce with an attractive package for their home Internet, with preferential terms to give them flexibility.
  • 12Our care levels and back up has been honed from years of customer feedback, all comments and suggestions are considered and if we adopt yours we’ll credit your account in recognition.

The M12 Solutions Team

Our Board of Directors, with a very experienced Chairman we have over 60 combined years of working together in our telecoms space.

Our Management team have almost 50 years of combined time working together. Our remaining staff of leaders, supervisors and key individuals have a wealth of experience in serving customers in an exemplary fashion. We have an approach of continuous improvement and development and we are innovative with our use of transactional and integration technologies to free up time for important customer contact. We’re happy to talk over the phone or e-mail and can provide important alerts in the best way to suit you.

We are currently working on upgrading this site, for now some links you may find useful are:
Giganet Key Infrastructure Partners
SSE
Openreach
Virtual1
CityFibre
TalkTalk Business
Entanet
Zen
In both sales and technical expertise, we have found you to be polite, knowledgeable and efficient.
Chelmsford Citizens Advice Bureau
Support is always second to none and they have a wealth of experienced technical staff on hand.
WIKA Instruments
They have been very innovative and approachable. We would recommend them to anyone.
Helping Hands
Thank you for the outstanding level of service we consistently receive in terms of network performance, reliability and customer support.
Weston Digital
They are our first port of call for every communications problem. They are always proactive, helpful and provide excellent customer service.
Clayesmore School
We continue to be extremely pleased with the service we receive at a very competitive price.
Solent Stevedores (Handlers of all Shipping in Southampton)